Резюме: Project Manager (Львів)

Досвід роботи

• Maternity Leave Maternity Leave
• Project Manager Devellar

  • Plan on-going and one-time tasks for assigned projects, control execution of all tasks and activities according to plan;
  • Management of 10+ member team;
  • Project development plan creation, budget, profitability calculation
  • Control tracking of resources (time, money) spent for task execution;
  • Manage creation of new and redesign of existing websites, content updates, promo actions, functionality updates, increasing number of services provided;
  • Onsite optimization;
  • Analyze results of the current plan and strategy, overall performance of the project: monitoring of sales, serps positions, traffic, conversion rate, average order value, etc;
  • Manage and update pricing policy, services/products line, communication with visitors and customers;
  • Manage and promote affiliate program and affiliate network;
  • Monitor market and competitors for assigned commercial projects;
  • Manage online reputation of company's projects. Eliminate negative reputation issues where possible;
  • Staff training and follow up of their work

  Projects, processes and achievements:
  1. Ongoing process: academic assistance projects for international students. Achievements: conversion rate of new visitors increased up to 6%, yearly revenue increase achieved 15-40%, # of failed orders reduced twice
  2. Start-ups:
  • Resume writing service – Resumesplanet.com
  • Online tutoring service (B2C) – Tutorsville.net. Achievements: new project was launched; support and sales staff was trained, their work is under constant control; the process of online tutoring in 30 subjects was set up and is running independently; revenue increased in 17 times (6-month period); additional services are in the process of implementation;
  • Online educational platform (B2B) – Tutorsclass.com. Beta version was launched.
  

• Customer Support Representative IMU
  • • Technical support of foreign customers by phone and email;
    • Negotiations with affiliate partners;
    • The procedure of delivery of orders was improved – the delivery period is reduced, copies of orders are sent from different domains to addresses at postal servers with strong anti-spam policy